Policies & Governance

Our Commitment to
Safe, Transparent
& Ethical Practice

Tulina Health is committed to operating with the highest standards of governance, safety, transparency and professional accountability. This page sets out our key policies, compliance frameworks and governance commitments.

Our Policies

Key Policies

All Tulina Health policies are reviewed regularly and updated to reflect current legislation, best practice and regulatory requirements.

Data & Privacy

Privacy Policy

Our Privacy Policy explains how we collect, use, store and protect your personal data in line with UK GDPR and the Data Protection Act 2018. We are committed to transparency about how your information is used and your rights as a data subject.

Read Privacy Policy →
Safeguarding

Safeguarding Policy

Tulina Health is committed to safeguarding the welfare of all children, young people and vulnerable adults. Our Safeguarding Policy sets out our responsibilities, reporting procedures and commitment to keeping people safe.

⚠️ For emergencies, always call 999 first.

Report a Safeguarding Concern →
Feedback

Complaints Policy

We take all feedback seriously and are committed to resolving complaints promptly and fairly. All complaints are acknowledged within 3 working days and investigated within 20 working days. You can submit a complaint using our dedicated form.

Submit a Complaint →
Data Protection

GDPR & Data Protection

We are registered with the Information Commissioner's Office (ICO) and comply fully with UK GDPR and the Data Protection Act 2018. We collect only the data we need, store it securely and never sell or share it without your consent.

View Data Policy →
Cookies

Cookie Policy

Our website uses cookies to improve your experience and support analytics. We use strictly necessary cookies and, with your consent, analytics cookies. You can manage your cookie preferences at any time using the banner on our website.

Read Cookie Policy →
Accessibility

Accessibility Statement

We are committed to making our website accessible to everyone, including people with disabilities. We aim to meet WCAG 2.1 Level AA standards. If you experience any accessibility issues, please contact us and we will do our best to help.

Read Accessibility Statement →
Legal

Terms & Conditions

Our Terms & Conditions govern the use of our website and services. By using our website or accessing our services, you agree to these terms. They cover intellectual property, service delivery, payment terms and liability.

Read Terms & Conditions →
Equality

Equal Opportunities & Inclusion

We are committed to equality, diversity and inclusion in all aspects of our work. We comply with the Equality Act 2010 and actively champion neuroinclusion, accessibility and non-discriminatory practice across all our services.

Contact Us →
Standards

Professional Standards

All Tulina services are delivered in line with relevant professional standards — including NMC, HCPC, BASW and relevant CPD frameworks. Our founder maintains active professional registration and adheres to all applicable codes of conduct.

About Cynthia →
Governance

Our Governance Framework

Tulina Health operates within a robust governance framework that ensures accountability, quality, safety and continuous improvement across all our services.

As we prepare for CQC regulated service delivery, we are building governance infrastructure that meets and exceeds regulatory requirements — ensuring we are ready to provide safe, effective and well-led services from day one.

Contact Our Team →
Quality Assurance
Ongoing review and quality assurance of all services, training materials and consultancy outputs to ensure the highest standards.
Clinical Governance
A clinical governance framework aligned to NHS standards — covering clinical effectiveness, patient safety, risk management and service user experience.
Policy Review Cycle
All policies are reviewed annually or sooner if legislation, regulation or best practice guidance changes — ensuring we always operate to current standards.
Professional Registration
All clinical and professional staff maintain active registration with relevant regulatory bodies — NMC, HCPC or BASW as applicable.
Continuous Improvement
We actively seek feedback from service users, professionals and organisations and use it to continuously improve our services and practice.
Safeguarding

Our Safeguarding Commitment

Tulina Health is committed to the safeguarding and protection of all children, young people and vulnerable adults. Safeguarding is embedded in everything we do — not an afterthought.

If someone is in immediate danger: Call 999 immediately. Do not use this website to report emergencies.

Our Designated Safeguarding Lead is Cynthia Mole — a qualified safeguarding specialist and Best Interests Assessor with extensive experience in complex safeguarding cases across health and social care.

Report a Safeguarding Concern →
Designated Safeguarding Lead
Cynthia Mole — Safeguarding Specialist & Best Interests Assessor (Level 7)
Response Time
Non-emergency safeguarding concerns responded to within 1 business day
Legislation Compliance
Working Together to Safeguard Children 2023, Care Act 2014, Mental Capacity Act 2005
Emergency Contacts
Police: 999 · NSPCC: 0808 800 5000 · Local Authority: 0121 303 1888
Legal Compliance

Our Compliance Framework

Tulina Health operates in full compliance with all relevant UK legislation and professional standards.

UK GDPR
Data Protection Act 2018 · ICO Registered · Privacy by Design
Equality Act 2010
Anti-discrimination · Reasonable Adjustments · Protected Characteristics
Safeguarding Legislation
Working Together 2023 · Care Act 2014 · Children Act 1989
Professional Standards
NMC Code · HCPC Standards · BASW Ethics · BPS Guidelines
CQC Preparation in Progress

Preparing for CQC Registration

Tulina Health is currently preparing for CQC (Care Quality Commission) registration to enable the delivery of regulated healthcare services — including ADHD and autism assessment, medication management and clinical services.

All current services offered by Tulina are non-regulated wellbeing, education, training and consultancy services. Regulated clinical services will only be offered following successful CQC registration.

Governance framework aligned to CQC Key Lines of Enquiry (KLOEs)
Safe, Effective, Caring, Responsive and Well-Led service framework in development
Clinical policies, protocols and risk management frameworks being established
DBS checks, professional registration and clinical supervision in place
Service user feedback and quality improvement systems being developed

Current Service Status

✓ Available Now
Psychoeducation, training, CPD, consultancy, workforce development, webinars, professional mentoring
⏳ Coming Soon
ADHD assessments, autism assessments, medication management, women's clinical services — pending CQC registration
Register your interest in future clinical services and we will notify you when they become available.
Register Interest →

Questions About Our Policies?

If you have any questions about our policies, governance, data handling or safeguarding procedures — please don't hesitate to get in touch with our team.