At Tulina Health, we take all complaints and feedback seriously. We are committed to resolving concerns promptly, fairly and transparently — and to using your feedback to continuously improve our services.
A clear, transparent and fair process — so you always know what to expect.
We welcome complaints, concerns and feedback on any aspect of our services.
Concerns about the behaviour, attitude or conduct of any member of the Tulina Health team.
Concerns about the quality, appropriateness or delivery of any Tulina service, programme or session.
Concerns about how we have communicated with you — including response times, tone or the information provided.
Concerns about invoices, payments, fees or any financial aspect of your engagement with Tulina.
Concerns about how your personal data has been collected, stored, used or shared by Tulina Health.
Any other concern, complaint or feedback that does not fall into the categories above. All feedback is welcome and valued.
Please provide as much detail as possible to help us investigate your complaint thoroughly and fairly.
All complaints are treated in strict confidence. Submitting a complaint will have no negative impact on your care or services.
Responds to: complaints@tulinahealth.co.uk
When you raise a complaint with Tulina Health, you can expect the following.
If you are not satisfied with our response, you have the right to escalate your complaint to an independent body.
If you remain dissatisfied following our final response, you may refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO). The PHSO is independent of the NHS and government and provides a free service.
→ www.ombudsman.org.uk → 0345 015 4033For complaints specifically relating to data protection or how your personal information has been handled, you may contact the Information Commissioner's Office (ICO) directly.
→ www.ico.org.uk → 0303 123 1113If you would prefer to discuss your complaint by telephone or email before submitting formally, our team is here to help.